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FAQs

1. How do Gift Certificates work?

2. How to buy a Gift Certificate.

3. How to redeem your Gift Certificate.

4. How to import your Gift Certificate.

5. Can I still download the books I bought from other publishers when the store was MBaM?

6. Are the prices listed in US currency?

7. How do I download my books from Samhain?

8. How do I get the books onto my iPhone/iPod/iPad?

9. How do I download books to my Kindle app on my iPhone/iPod/Ipad?

10. How do I download to my Kindle?

11. How do I download to my Sony Reader?

12. When I try to log on Samhain does not recognize my password.

13. Whenever I download a book in Adobe .pdf, it says the file is corrupted.

14. The format I want is not offered, what can I do?

15. How do I add books to my Wishlist?

16. How do I move books from my Wishlist to my shopping cart?

17. Can I print out ebooks?

18. Can I give an ebook to a friend?

19. When will a title be in print?

20. How can I tell the difference between a print and an ebook?

21. Help! I meant to order print books instead of ebooks.

22. When I search for something, there are different tabs on the Results Page. What do these mean?

1. How do Gift Certificates work?

Please go to a Gift Certificate sales page for detailed instructions.

Basic how-to: Click on the Gift Certificate tab and you will be presented with $5, $10, $25 and $50 amounts. You can buy multiples of any to get the exact amount you want. Once you purchase your certificate, you can then send a certificate to a friend in the amount of your choosing. If you plan to give three friends certificates for a holiday gift, buy the total amount of the three then send the correct amount to each one. It's easy.

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2. How to buy a Gift Certificate.

Click on the Gift Certificate tab and choose the certificate amount you wish to buy. Quantity default is 1, but you can buy multiple certificates at once, if the amount you want to buy isn't an option. Add it to your cart and check out as normal.

After you've completed checking out, you can either go to "My Account" to begin sending your Gift Certificates to the recipients or click the "Send to a Friend" link in the right menu, below your Gift Certificate balance.

The recipients do not need to have a Samhain account at the time your gift is sent, but they will need to set up an account to redeem the certificate if they don't have one yet.

Click on "My Account".

Click "View my Gift Certificates".

Click "Send to a Friend".

Or

Click "Send to a Friend" in the right-hand menu.

Complete the form, entering the name, email address and amount you are sending. You do not have to send the exact amount of the Gift Certificate you purchased. You can buy a $5.00 certificate and send $1.00 to five friends, or any combination thereof. Also, if you want to send $15.00, just buy three $5.00s or a $5.00 and a $10.00 and enter $15.00 when you fill out the form to send to the recipient.

Type in the message you want to send with the certificate and then click Send.

The amount will be deducted from your Gift Certificate total and will be available to the recipient.

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3. How to redeem your Gift Certificate.

Fill your cart and when you're ready, click Checkout in the upper right corner of the page. Make sure you're logged in.

Verify that your information is still accurate. Please update your account if it is not.

If your cart total is more than the amount of your Gift Certificate, please choose the payment option of your choice. Please note that if you choose to pay by check, your selections won't be shipped or available for download until payment is received.

If your cart is equal to or less than your Gift Certificate, just choose Credit Card to go to the next step.

Click Continue.

Verify that your cart has all the titles you planned to purchase.

Scroll down to the drop-down menu for Gift Certificate Code and select the certificate you are using. Click "Update Price". The amount will be deducted from the total above.

If you are using more than one certificate to complete your purchase, select another certificate code and click "Update Price".

Confirm your order.

Place a check in the box next to the ebook titles if you would like to have emails sent should updates be made to the files.

If your purchase was less than the amount of your Gift Certificate, your Gift Certificate balance will now reflect the new balance.

Your ebooks are now on your bookshelf and ready for download.

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4. How to Import Your Gift Certificate

If you are new to Samhain, you will need to set up your account first, then import this Gift Certificate into your account so you can apply it to your purchases.

First, go to www.samhainpublishing.com. Then click on the "New User? Register here" link on the lower right menu. Follow the instructions.

Once you have established your account, login and go to "My Account". The link is also on the lower right menu.

Click the "Import my Gift Certificate balance" link under My Account. It's toward the middle of the screen, bottom of the list.

Enter the email address to where the Gift Certificate was sent and enter the Gift Certificate code and continue.

Your certificate has been imported! You will now see on the right menu that you have a balance available for use.

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5. Can I still download the books I bought from other publishers when the store was MBaM?

Yes! Your Bookshelf is still intact and available to you.

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6. Are the prices listed in US currency?

Yes

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7. How do I download my books from Samhain?

Once your purchase transaction is complete, or any other time you need to download an ebook file, login to Samhain and go to "My Bookshelf". There you will see a listing of all the titles you have purchased through Samhain. The default sorting is with the most recent purchases first. You can resort by Title, Author, Genre and Order Date either ascending or descending. You can also search by a word or phrase. At this time, this only searches the title, it will not search author name or the description.

Once you have found the book you want to download, select the format you want to read from the drop-down menu, then click "Download". Choose "Save File" and the ebook will be saved to your destination of choice.

Suggestion: Create a folder just for your ebooks, so you know where they are when you go looking for them. The more experienced you are the more fancy you can get with genre folders or author folders and the like.

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8. How do I get the books to my iPhone/iPod/iPad?

Download the .epub file and drag-and-drop it onto your iTunes. Sync your device and it will be transferred into the iBooks app.

You can also email to yourself! Open the email from the device, open the file and your device will ask if you want to import it into iBooks.

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9. How do I download books to my Kindle app on my iPhone/iPod/Ipad?

According to http://www.macstories.net/iphone/kindle-ios-app-updated-lets-you-add-your-own-files/, to add books in this way, simply connect your device to iTunes, head over the Apps tab in the device's info screen, and drag files onto the Kindle section right below the iOS Springboard preview window.

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10. How do I download to my Kindle?

To download to your Kindle, simply download the book in Mobipocket/Kindle format, connect your Kindle to your computer via the USB cable, and then simply drag the book file to the appropriate folder on your Kindle. The folder, at this time, is called Documents.

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11. How do I download to my Sony Reader?

Sony offers an ebook library program you can download from their site, http://ebookstore.sony.com/download/.

Or you can try what many of our readers recommend: Calibre. http://calibre-ebook.com/. This, at this time, is a free software that has great functionality. It also converts some files into the format that Sony, Kindle and many other ebook readers can use. You can make notes, rate books, and assign your own categories or file management with this software.

With either program, you'll need to connect your Sony Reader to your computer, then follow the program's instructions.

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12. When I try to log on, Samhain does not recognize my password.

Use the automated password retriever at https://store.samhainpublishing.com/password_forgotten.php.

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13. Whenever I download a book in Adobe .pdf it says the file is corrupted.

We have found that a lot of our customers with older versions of Adobe are experiencing this error. With Adobe's upgrades, older versions are having trouble opening the newer .pdf files.

To download a new version of Adobe, just go to www.adobe.com.

The download is free. If this doesn't work, please let support know and we will send you another copy of the ebook.

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14. The format I want is not offered, what can I do?

Let us know! We might be able to make it for you. We do offer about eight different formats now, but we are willing to expand. Visit out Customer Support page and send a note to Technical Support. http://www.samhainpublishing.com/help/

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15. How do I add books to my Wishlist?

On any book's sales page, there will be a button below the cover image and above the description that says "Add to Wishlist". You don't have to login to start compiling your Wishlist, but you do need to login before leaving your session to keep it! Once you login, you will see it on the lower right menu.

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16. How do I move books from my Wishlist to my shopping cart?

When you've logged in, click on My Wishlist on the lower right menu. Click the radio button next to the titles you want to move to your shopping cart and then click "Add to Cart".

Note: If you click on a title instead of on My Wishlist, you will just be taken to that title's sales page.

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17. Can I print out ebooks?

You can print a PDF and you can print HTML. We suggest PDF, if you really need to, HTML doesn't have pagination.

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18. Can I give an ebook to a friend?

Unfortunately, not from Samhain. We don't have a secure lending program like Kindle or Nook and ebooks are non-transferable because unlike a print book, your copy doesn't go away. To loan a print book you hand over the physical book and it is no longer in your possession. When you "lend" or "gift" an ebook, you are actually copying the file and sending it.

But there is a solution! You can buy a Gift Certificate and send it to your friend to purchase the book.

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19. When will a title be in print?

Samhain titles are published first in ebook, then, if the title is long enough for print, it will be published in trade paperback within twelve months.

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20. How can I tell the difference between a print and an ebook?

When browsing by category, make sure you are browsing the subgenres listed under your preferred format. In the left menu you will see a tab for ebooks and one for paperback. Each expands out into subcategories. Make sure you are browsing under the paperback area if you want print books, or ebooks if you want ebooks.

When you perform searches, the cart will bring up all types found under your search word/s. To verify that you're looking at your preferred format, the resulting list will show the words (ebook) or (paperback) next to the price and on a title's sales page it will be listed below the author's name under Type.

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21. Help! I meant to order print books instead of ebooks.

Don't download the books and email support@samhainpublishing.com right away. We will refund your money.

However, if you have downloaded the books prior to asking for a refund, we consider you to have bought them.

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22. When I search for something, there are different tabs on the Results Page. What do these mean?

The three tabs are "Samhain Publishing", "Samhain Store" and "Samhain News and Blogs".  The "Samhain Publishing" tab pulls information from both the Store and the WordPress site. The "Samhain Store" will show the search results from only the store, and the "Samhain News and Blogs" tab will show you the results from only the WordPress site.

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